The client workspace built for multi-company service delivery
X-com replaces the mess of shared Slack channels, forwarded emails and scattered Google Docs with one closed room per client — where your team, your collaborators and your client all talk with a clear name @ company badge on every message.
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Can you push the staging deploy tonight?
On it — draft PR ready, awaiting review.
Summarized 12 messages into 1 task.
- BPO agencies
- IT service firms
- MSPs
- Digital operations
- Cloud consultancies
- Back-office teams
Service work happens between companies. Your tools assume it happens inside one.
Every generic team chat treats “the company” as one wall. Real service delivery crosses walls constantly — a client, a lead agency, one or two collaborating vendors, a freelancer, an AI assistant. When identity is fuzzy, everything else breaks: handoffs, billing, trust.
Who said what, from which company?
Shared Slack channels blur identity. When three vendors and your client are in the same thread, nobody knows which company is on the hook.
Threads that die in inboxes
Client requests hide inside forwarded emails. Handoffs break. Someone always says “I never got that message.”
Billing is a monthly reconstruction
You bill per hour or per seat, but the actual work happens per message, per ticket, per resolution. The numbers never quite line up.
Tasks live everywhere except the conversation
The request comes in on Slack, moves to Notion, splits across two Trello boards, and gets forgotten on a Google Doc. Context is a scavenger hunt.
Teams that get paid to deliver a service across company lines.
If your work involves clients on one side, collaborating vendors on another, and your own team in the middle, X-com is the shared room that keeps all three sides honest — and easy to bill.
BPO & back-office agencies
Manage twenty client accounts without twenty Slack workspaces. Assign teams by layer, meter every interaction, invoice from the same room where the work happens.
IT, cloud & MSP teams
Give every client a private layered room. Loop in the platform vendor or the security partner without exposing the rest of the account. Turn any ticket into a task in one click.
Customer success & ops
Warm, chat-native experience where clients actually reply. Voice notes, previews, threads, mentions — but with the audit trail your compliance team demands.
AI-augmented service teams
Deploy soft-disclosed AI agents that draft answers for humans or auto-reply with clear handoff. Pay per resolution, not per seat.
Six things generic team chat can't give you.
Layered by design, not bolted on
Workspaces contain projects. Projects contain nested groups. Groups contain channels. Every message and file inherits the layer it belongs to — permissions, billing, and search all follow.
Identity is a first-class citizen
Every message carries a name @ company badge. Collaborators see only the clients they're assigned to, and clients only see the sender companies you've disclosed.
Priced per interaction, not per seat
Invite unlimited collaborators. Pay for the work that actually happens — human messages, AI resolutions, or metered packages you define per client.
Soft-disclosed AI, not pretending
AI agents get a subtle Assistant badge. They can draft, auto-reply, or hand off — but they never lie about being human. Regulators and clients both approve.
Row-level security throughout
Every group, channel, message and file is enforced at the database layer. No “internal notes leaked to the client” mistakes. Auditable from day one.
Embeddable everywhere
Drop-in web widget, React component library, REST + WebSocket API, and SSO. Your client can chat from your own product — the layer, the badge, and the billing follow them in.
Everything a service team needs, in one warm workspace.
Layered groups
One closed group per client. Nest sub-layers by product line, region or engagement.
Modern messaging
Fluid, real-time chat with threads, mentions, voice notes, screen capture and inline previews.
Tasks & projects
Turn any message into a task. Kanban + list per group so work never leaves the room.
Multi-company by design
Owner invites collaborator companies. Every message keeps its identity across all of them.
Soft-disclosed AI agents
Human-sounding personas with a subtle Assistant badge. Draft for humans or auto-reply.
Embeddable everywhere
Drop-in widget, React SDK, REST + WebSocket API. SSO from your existing apps.
Enterprise-grade voice, with quality you can actually see.
Every huddle now ships with a real telemetry layer: live quality scores, peer-side warnings, controllable auto-reconnect, one-click issue reports, and a full analytics dashboard so ops teams can prove SLA — not guess it.
One-tap huddles inside every channel
Start a voice room from any channel with multi-party WebRTC. Screen share, mute, and a live participant grid — no external app.
Live call-quality indicator
The huddle header shows best/worst/avg quality across peers so you know instantly if the line is clean or degrading.
Peer connection warnings
Plain-language banners flag packet loss, jitter, high latency or reconnect attempts on the OTHER side — so you understand why audio is choppy.
Auto-reconnect you control
Enable/disable automatic WebRTC reconnect and cap the maximum retry duration per user — from Settings → Notifications.
One-click Report call issue
A diagnostic bundle (RTT, jitter, packet loss, bitrate, reconnect attempts) is packaged for support with a single click during or after a huddle.
Historical call-quality analytics
Per-workspace and per-channel trends: drop rates, average packet loss and reconnect counts across 24h / 7d / 30d ranges.
One product. Two categories of service work.
Whether your work keeps the business running day-to-day or future-proofs its stack, X-com is the shared room where every layer, company and conversation stays organised.
Business Support Services
This is your foundation.
- Business process outsourcing (BPO)
- Administrative support
- Business operations
- Customer relationship management
- Customer support
- Back-office services
Technology Services
This future-proofs the company.
- Software support
- Software maintenance
- Application support
- IT support
- Digital platform support
- Systems administration
- Cloud support
- Technical consulting
From zero to first client conversation in under 5 minutes.
Create your workspace
Pick a brand name for your agency. Invite your team. Set your default billing rules (per human message, per AI resolution, or flat retainer).
Add clients & projects
One client = one project. Inside each project, create nested layers (support, ops, migrations, escalations) — as deep as you need.
Invite collaborator companies
Loop in your vendors, partners, or subcontractors. They see only the layers you assign them, with their own identity on every message.
Meter, invoice, repeat
Every interaction is metered. Generate invoices per client per period in one click — line items already reconciled to the actual work.
Why service teams pick X-com over Slack, Teams or email.
| Capability | X-com | Slack / Teams | |
|---|---|---|---|
| Closed group per client | |||
| Multi-company identity badges | Partial | ||
| Nested project layers | |||
| Turn any message into a task | Partial | ||
| Voice notes + inline previews | |||
| Per-interaction metering & invoicing | |||
| Soft-disclosed AI agents | Partial | ||
| Row-level security by layer | |||
| Priced per seat |
Real quotes from real service teams.
"We went from three Slack workspaces per client to one layered room. Billing reconciles itself now."
"Our clients love how fluid the chat feels. Our compliance officer loves the audit trail. First time both sides agree."
"The AI assistant drafts 70% of tier-1 replies and hands off cleanly. We hired one fewer person this quarter."
Frequently asked, honestly answered.
How is X-com different from Slack Connect or Microsoft Teams external access?＋
Slack and Teams treat cross-company access as a bolt-on. In X-com, every group has a native concept of “owner company” and “collaborator companies,” every message carries a name @ company badge, and billing / permissions / search all follow the layer. There's no way for an internal-only note to accidentally reach a client.
Do collaborators or clients have to create their own account?＋
Yes, but sign-up is one click and their identity is tied to the company you invited. They only see the layers you assign them.
What does “priced per interaction” actually mean?＋
You choose the metric per client — human messages, AI resolutions, closed tasks, or a flat monthly package. X-com meters everything automatically and produces the line items ready for invoicing. Seats are unlimited and free.
Are the AI agents disclosed to clients?＋
Yes. Every AI reply carries a subtle Assistant badge, and workspace admins can enforce disclosure globally. AI can draft for a human to send, or auto-reply with hand-off to a human on ambiguity.
Can I embed X-com inside my own product?＋
Yes — drop-in web widget, a React component library, a REST + WebSocket API, and SSO from your existing auth. Clients can chat from your own product with the layer, badge and billing still flowing through X-com.
What about data residency, security and audit?＋
Row-level security is enforced at the database layer for every group, message and file. Full audit log, legal-hold support, per-workspace region, and encrypted attachments. SOC 2 in progress.
Give every client a room of their own.
Free during beta. No credit card. Bring your team, your collaborators and your first client into X-com in under five minutes.
- Unlimited collaborators & clients
- 5-minute setup, no migration required
- Row-level security & full audit log